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Adding and Managing Users

Hadley Stein
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Adding co-workers, colleagues, or family members as Users on your account creates the feel and usability of a virtual mailroom. By managing User access, you can ensure the right people always have access to the mail they need.

There is no limit to the number of Users you can add to an account.

Users vs. Recipients

Users and Recipients are managed separately within your Earth Class Mail account.

Users

Users are people who can log in and access the account.

Each User can be assigned one of the following access levels:

  • Admin — Full access to the account, including settings, users, recipients, mail, and deposits.
  • Recipient — Limited access that allows the User to view mail for assigned Recipients only.

Recipients

Recipients are the people or businesses whose names receive mail at your Earth Class Mail address.

Adding a User does not automatically create a Recipient.

To add or manage Recipients, see:
How to Manage Recipients

Adding a New User

  1. Log in to your Earth Class Mail account.
  2. Select Settings.
  3. Click Users.
  4. Click Add User.
  5. Enter the User’s:
    • First Name
    • Last Name
    • Email Address
  6. Select the appropriate access level:
    • Admin
    • Recipient
  7. Click Save.

The new User will receive an email invitation to create their password and access the account.

Assigning Recipient Access

If a User is assigned Recipient-level access, you must also assign which Recipients they can view mail for.

Recipient-level Users can only access mail associated with the Recipients assigned to them.

Removing a User

Users cannot be deleted directly from the Earth Class Mail interface.

To request removal of a User from your account, please contact Earth Class Mail Support and include:

  • The User’s email address
  • The name of the User to be removed

Once removed, the User will no longer be able to access the account.

Removing a User does not remove any Recipients from the mailbox.

Frequently Asked Questions

How many Users can I add?

There is no limit to the number of Users you can add to your account.

Does adding a User allow them to receive mail?

No. Users and Recipients are separate.

If someone needs to receive mail at your Earth Class Mail address, you must add them as a Recipient separately.

What is the difference between Admin and Recipient access?

  • Admin Users have full account access.
  • Recipient Users can only view mail for assigned Recipients and cannot manage account settings.

Can I remove a User myself?

No. User removal requests must be submitted to Earth Class Mail Support.

 

Need Help?

Contact our Customer Care team:

 

 

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