Earth Class Mail 101

Getting Started

• ★ Verifying Your Identity (USPS 1583 Form)
• Forms of identification for the USPS 1583 Form
• Welcome to Earth Class Mail!
• Contact Us
• Your ECM number
• Redirecting Your Mail

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Mail

• Mailbox Rules - Automation For Your Mail Workflow
• Processing Status Icons
• Filtering Mail
• Transferring Mail
• Returning Mail
• Creating Shipments

Check Deposit

• Check Deposit Overview
• Setting Up Check Deposit
• Check Deposit Settings

Account Settings

• Manage Addresses
• Manage Recipients
• Forwarding
• Change Your Plan
• Credit Card Information

Recipient Settings

• Personal Details
• My Addresses
• Refer A Friend
• Email Alerts
• Install Bulk Scan Downloader
• Login Certificate

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User Interface

• Send to Bill.com
• Full Text Search
• Cloud Document Storage Integrations: Dropbox, Box, and Google Drive
• Postal Consent Form
• Mobile Support
• Menu Bar

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FAQs

Pricing

• ★ Current Plan Options and Pricing

Getting Started

• Do I need to complete the Postal Consent Form (Form 1583)?
• How long does it take to sign up?
• Can I use an ECM address for my business registration?
• Are there long term contracts?
• Which items will come to my new Earth Class Mail address?

Addresses

• What addresses are available?
• Can I have multiple addresses on the same account?
• How long does it take to receive my mail?

Billing

• Setup fees
• What kind of payments do you accept?
• Can I prepay?
• How often do you bill?
• How do I change or update my credit card info?

Scanning

• Can I see images of the mail and parcels I receive?
• Will you open and scan the contents my mail or parcels?
• How do I get my scans?
• Can you send my scans via email?
• How do I download all my scans at once?
• Can you scan two sided? Color? Magazine?

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Shipping

• What is the AES ITN?
• Which shipping carriers do you use?
• How much does shipping cost?
• Are there special considerations for shipping bulky items?
• Do you charge any handling fees in addition to shipping costs?
• Can you bundle items into a single shipment?

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Check Deposit

• What if I don't get checks very often?
• How do I sign up for electronic Check Deposit?
• What are the enrollment requirements for electronic check deposit?
• How long do deposits take?
• What happens with returned or fraudulent checks?

Cancellation

• How do I close my account?
• What do you do with mail that comes to a closed account?
• Is there a cancellation fee?
• Can I pause or suspend my account?

Notices

• Seattle Store Migration (Spring 2017)
• Los Angeles Store Migration (Winter 2016)
• San Francisco Store Migration (Summer 2016)