Frequently Asked Questions

Cloud Accounts

• Sending scans to the Cloud

Pricing

• How do I know which items are incurring a storage fee?
• Current Plans and Pricing

Addresses

• How to manage virtual addresses in the web application
• What addresses are available?
• Can I have multiple addresses on the same account?
• How long does it take to receive my mail?

Billing

• How do I change my billing address?
• 2018 Q4 Billing Date Change
• What kind of payments do you accept?
• Can I prepay?
• How often do you bill?
• How to update your credit card payment information

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Scanning

• Can I see images of the mail and parcels I receive?
• Will you open and scan the contents of my mail or parcels?
• How do I get my scans?
• Can you send my scans via email?
• How do I download all my scans at once?
• Can you scan two sided? Color? Magazine?

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Shipping

• Creating an international shipment
• Select Documents, Merchandise, or Returned Goods for International Shipments?
• Can I pick up my mail in person?
• Restricted Items
• What is the AES ITN for international shipments?
• Which shipping carriers do you use?

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Check Deposit

• What is Check Deposit?

Cancellation

• Cancellation FAQ's
• How do I cancel my account?
• What do you do with mail that comes to a closed account?
• Can I pause or suspend my account?

Other

• 2022 Holiday Schedule
• Frisco, Texas Operations Facility Now Open
• Sales tax FAQs (NY and Texas)
• Are Earth Class Mail Employees considered an “essential service”?
• We receive checks in the mail at our office and need them to be sent to Earth Class Mail so that I can deposit them remotely. What can I do?
• Response to COVID-19