Frequently Asked Questions

Pricing

• Current Plan Options and Pricing

Addresses

• What addresses are available?
• Can I have multiple addresses on the same account?
• How long does it take to receive my mail?

Billing

• 2018 Q4 Billing Date Change
• Setup fees
• What kind of payments do you accept?
• Update Payment Method
• Do I Pay Sales Tax on My Earth Class Mail Account?

Scanning

• How Do I Turn Off Automation Rules?
• Can I see images of the mail and parcels I receive?
• Will you open and scan the contents of my mail or parcels?
• How do I get my scans?
• Can you send my scans via email?
• How do I download all my scans at once?

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Shipping

• Restricted Items
• What is the AES ITN?
• Which shipping carriers do you use?
• How much does shipping cost?
• Are there special considerations for shipping bulky items?
• Do you charge any handling fees in addition to shipping costs?

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Check Deposit

• What is CheckStream?

Cancellation

• How do I cancel my account?
• What do you do with mail that comes to a closed account?
• Can I pause or suspend my account?