Frequently Asked Questions

Cloud Accounts

• Sending Scans to the Cloud

Pricing

• How do I know which items are incurring a storage fee?
• Current Plan Options and Pricing

Addresses

• What addresses are available?
• Can I have multiple addresses on the same account?
• How long does it take to receive my mail?

Billing

• How do I change my billing address?
• 2018 Q4 Billing Date Change
• Setup fees
• What kind of payments do you accept?
• How do I change my credit card (payment) information?
• Do I Pay Sales Tax on My Earth Class Mail Account?

Scanning

• What is FileRoom?
• How Do I Turn Off Automation Rules?
• Can I see images of the mail and parcels I receive?
• Will you open and scan the contents of my mail or parcels?
• How do I get my scans?
• Can you send my scans via email?

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Shipping

• Can I pick up my mail in person?
• Restricted Items
• What is the AES ITN?
• Which shipping carriers do you use?
• How much does shipping cost?
• Are there special considerations for shipping bulky items?

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Check Deposit

• What is Remote Deposit Capture (RDC) ? 
• What is CheckStream?

Cancellation

• Cancellation FAQ's
• How do I cancel my account?
• What do you do with mail that comes to a closed account?
• Can I pause or suspend my account?

Other

• Sales tax FAQs (NY and Texas)
• Are Earth Class Mail Employees considered an “essential service”?
• We receive checks in the mail at our office and need them to be sent to Earth Class Mail so that I can deposit them remotely. What can I do?
• My business is in an area that now has a shelter-in-place directive. How can I get all mail redirected to Earth Class Mail ASAP without having to leave my house?
• Response to COVID-19