Frequently Asked Questions

Cancellation

• Cancellation FAQ's
• How do I cancel my account?
• Can I pause or suspend my account?

Billing

• How do I change my billing address?
• Are there long term contracts?
• What kind of payments do you accept?
• Can I prepay?
• How often do you bill?
• How to update your credit card payment information

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Pricing

• How do I know which items are incurring a storage fee?
• Current Plans and Pricing

Addresses

• How to manage virtual addresses in the web application
• What addresses are available?
• Can I have multiple addresses on the same account?
• How long does it take to receive my mail?

Address Change

• Essential checklist: Where to update your business address
• Can I submit a USPS Change of Address form to forward my mail?
• I used my address to file my business with the state and/or annual reports. Now what?
• Can LegalZoom help me make changes to other areas where I may have used this address?
• How long can I continue to use the prior address?
• What if I want to use a different address than the one you assigned me?

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Other

• What are Earth Class Mail's Terms of Service and Acceptable Use Policy?
• Earth Class Mail Transition to LegalZoom Authentication
• Mail-in voting with a virtual mailbox
• Virtual Mail Plan Updates and Migration
• 2024 Holiday Schedule
• Sales tax FAQs (NY and Texas)

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