Frequently Asked Questions
Pricing
Addresses
Billing
- 2018 Q4 Billing Date Change
- Setup fees
- What kind of payments do you accept?
- Can I prepay?
- How often do you bill?
- Update Payment Method
Scanning
- How Do I Turn Off Automation Rules?
- Can I see images of the mail and parcels I receive?
- Will you open and scan the contents of my mail or parcels?
- How do I get my scans?
- Can you send my scans via email?
- How do I download all my scans at once?
Shipping
- Restricted Items
- What is the AES ITN?
- Which shipping carriers do you use?
- How much does shipping cost?
- Are there special considerations for shipping bulky items?
- Do you charge any handling fees in addition to shipping costs?