Earth Class Mail Help Center home page
Submit a request
  1. Earth Class Mail
  2. Frequently Asked Questions

Frequently Asked Questions

Cloud Accounts

  • Sending scans to the Cloud

Pricing

  • How do I know which items are incurring a storage fee?
  • Current Plans and Pricing

Addresses

  • How to manage virtual addresses in the web application
  • What addresses are available?
  • Can I have multiple addresses on the same account?
  • How long does it take to receive my mail?

Billing

  • How do I change my billing address?
  • What kind of payments do you accept?
  • Can I prepay?
  • How often do you bill?
  • How to update your credit card payment information
  • Do I pay sales tax on my Earth Class Mail account?

Scanning

  • Can I see images of the mail and parcels I receive?
  • Will you open and scan the contents of my mail or parcels?
  • How do I get my scans?
  • Can you send my scans via email?
  • How do I download all my scans at once?
  • Can you scan two sided? Color? Magazine?
See all 7 articles

Shipping

  • Creating an international shipment
  • Select Documents, Merchandise, or Returned Goods for International Shipments?
  • Can I pick up my mail in person?
  • Restricted Items
  • What is the AES ITN for international shipments?
  • Which shipping carriers do you use?
See all 13 articles

Check Deposit

  • What is Check Deposit?

Cancellation

  • Cancellation FAQ's
  • How do I cancel my account?
  • Can I pause or suspend my account?

Other

  • Virtual Mail Plan Updates and Migration
  • Frisco, Texas Operations Facility Now Open
  • Sales tax FAQs (NY and Texas)
  • We receive checks in the mail at our office and need them to be sent to Earth Class Mail so that I can deposit them remotely. What can I do?
Earth Class Mail