Frequently Asked Questions
Cloud Accounts
Pricing
Addresses
Billing
Scanning
- Can I see images of the mail and parcels I receive?
- Will you open and scan the contents of my mail or parcels?
- How do I get my scans?
- Can you send my scans via email?
- How do I download all my scans at once?
- Can you scan two sided? Color? Magazine?
Shipping
- Creating an international shipment
- Select Documents, Merchandise, or Returned Goods for International Shipments?
- Can I pick up my mail in person?
- Restricted Items
- What is the AES ITN for international shipments?
- Which shipping carriers do you use?
Check Deposit
Cancellation
Other
- 2022 Holiday Schedule
- Frisco, Texas Operations Facility Now Open
- Sales tax FAQs (NY and Texas)
- Are Earth Class Mail Employees considered an “essential service”?
- We receive checks in the mail at our office and need them to be sent to Earth Class Mail so that I can deposit them remotely. What can I do?
- Response to COVID-19