This article will walk you through the steps to using the Insights dashboard from your Apple iOS or Android mobile device or tablet. This feature provides a quick overview of actionable account activities, services requested, and their status. In addition, you get a quick glimpse of what you can do with your Earth Class Mail account from the data summaries in the app.
Update your mobile app to the latest version.
Download the iOS app or Download the Android app
How to access Insights on your mobile app
Open the Earth Class Mail app > At the bottom, click Insights
You will see information for these five account activities:
- Scans: The number of new scans (which are scans of items available in the MailRoom with the status "unread") and the number of pending scans that are in progress.
- Checks: Number of items in Mailroom with "check detected" status that are not in the check deposit process.
- Deposits: Items currently in the check deposit process.
- Storage: Number of mail/parcel items incurring storage fees (items being stored that are beyond the grace period).
- Shipments: The number of items pending shipment.
🙌 Note: Admin users can also view a monthly summary of account activities.
Insights Mobile Dashboard: Apple iOS
Insights Mobile Dashboard: Android
That’s a Wrap!
How to reach us:
Customer support team via email: firstname.lastname@example.org.
Or call us at (210) 802-5211, Option 1, between 8:00 AM - 5 PM CST.
Customer feedback channel
🙋 Have feedback for us?
Please reach out: email@example.com or firstname.lastname@example.org
🙌 Note: Don’t forget to update your mobile app to the newest version in the Apple Store or on Google Play.