You can request an international shipment directly from your Earth Class Mail account to forward physical mail items to destinations outside of the United States.
International shipments can include envelopes, packages, checks, and other physical mail items currently stored in your account.
International shipping availability, carrier options, customs requirements, and delivery times may vary depending on the destination country.
Before You Begin
Before creating an international shipment, make sure:
- The mail items you want to ship are available in your account
- Your international shipping address is complete and accurate
- You have reviewed any applicable shipping charges, customs duties, taxes, or import restrictions
Shipment Eligibility
Mail items with pending actions cannot be selected for shipment until the pending action is resolved.
This includes items with:
- Pending scans
- Pending shred requests
Pending Scan Requests
If an item is pending a scan request, the item cannot be shipped until the scan has been completed.
If you no longer need the scan and want the item shipped immediately, please contact Earth Class Mail Support to request cancellation of the scan request.
Pending Shred Requests
If an item is pending shred, the item cannot be shipped unless the shred request is canceled.
Customers can cancel pending shred requests directly within the Earth Class Mail interface.
Once the pending action has been cleared, the item will become available for shipment selection.
Creating an International Shipment
- Log in to your Earth Class Mail account.
- From your inbox or MailRoom view, select the item(s) you want to ship.
- Click Ship from the top menu.
A shipment panel will appear on the right side of the screen.
- Choose a shipping address:
- Select an existing saved address
- OR click Add New Address to create a new shipping destination
- Enter all required international address details, including:
- Recipient name
- Street address
- City
- Province or region (if applicable)
- Postal code
- Country
- Phone number (if required by carrier)
- (Optional) Select additional shipment options:
- Shipping insurance
- Signature required upon delivery
- Click Next.
Selecting a Shipping Method
Available international shipping methods will vary based on the destination country and package details.
Available carriers may include:
- USPS
- FedEx
Select your preferred shipping carrier and delivery speed.
International shipping availability and delivery estimates may vary depending on:
- Destination country
- Customs processing
- Carrier availability
- Package size and weight
- Local import regulations
Customs and Import Requirements
International shipments may require customs documentation depending on the destination country and shipment contents.
Customers are responsible for:
- Any customs duties or import taxes
- Compliance with local import laws
- Ensuring the shipment contents are permitted in the destination country
Earth Class Mail is not responsible for customs delays, import fees, or shipments refused by customs authorities.
Shipment Processing Times
Shipments requested before noon local time at the processing facility are typically shipped the same business day.
Shipment requests submitted after the daily cutoff time will typically ship the next business day.
Processing times may vary during holidays or periods of high shipping volume.
International delivery times may also vary due to customs processing and destination country handling.
Additional Shipment Options
Before submitting your request, you may also:
- Keep or remove the digital scan from your account
- Add special delivery instructions
- Review shipment details and costs
By default, digital scans of your mail remain available in your account unless you choose otherwise.
Completing the Shipment Request
- Review your shipment details carefully.
- Click Finish to submit the shipment request.
Once your shipment has been processed:
- You will receive a shipment confirmation update
- Tracking information will be provided for eligible shipping methods
Managing Shipments
You can view and manage your shipments from the Shipments section of your account.
From the Shipments view, you can:
- View shipment history
- Track shipment status
- Filter or sort shipments
- Review shipment details
Frequently Asked Questions
Can I ship multiple mail items together?
Yes. Multiple mail items can be included in a single shipment request.
Can I save international shipping addresses?
Yes. Previously used shipping addresses are saved to your account for future shipments.
Will I receive tracking information?
Tracking details are provided for shipping methods that include tracking.
Can I add insurance or require a signature?
Yes. Optional shipping insurance and signature confirmation are available for many international shipments.
Can I choose a future shipment date?
No. Shipment requests are processed as they are received.
Shipments requested before noon local time at the processing facility are typically shipped the same business day. Requests submitted after the cutoff time typically ship the next business day.
Why can’t I select a mail item for shipment?
Mail items with pending actions, such as pending scans or pending shred requests, cannot be selected for shipment.
- Pending scan requests must either be completed or canceled by Support
- Pending shred requests can be canceled directly in the Earth Class Mail interface
Are customs fees included in shipping costs?
No. Customs duties, import taxes, and other country-specific fees are the responsibility of the recipient.
Are there restrictions on what can be shipped internationally?
Yes. Certain countries restrict or prohibit specific items from being imported. Customers are responsible for ensuring shipment contents comply with destination country regulations.
Need Help?
Contact our Customer Care team:
- Email: support@earthclassmail.com
- Phone: (210) 802-5211
- Hours: Monday–Friday, 8:00 AM – 5:00 PM CST