How do I close my account?

To close your account log in and navigate to Settings>Account Settings>Change My Plan then click on the Cancel Service link and follow the prompts. 

 

What happens when I cancel my account?

United States Postal Service regulations require Earth Class Mail to continue accepting incoming mail sent to an address for six months after the date of cancellation. When you request cancellation of your account it will be switched to a cancellation plan at the end of your current billing cycle. The account will then enter a 6 month grace period. During this grace period if you happen to receive mail to your Earth Class Mail address you will still be able to login and manage it. You will not be charged a base subscription fee during this period but fees for managing mail such as Storage, Content Scanning, Pickups and Shipments will still apply if you utilize those.

 

Regular rates apply unless listed below:

Scans: $4 per piece (20 pages or less)

Domestic Shipment: $5/shipment plus postage and $1 per item

International Shipment: $10/shipment plus postage and $1 per item

Pickup: $3/pickup plus $1.50 per item

 

At the end of the 6 month grace period your account will be fully closed. Any mail existing in storage will be securely shredded. Any new mail items received after that point will marked as return to sender.

 

What if I decide to reopen my account?

Within the grace period you can contact support@earthclassmail.com to reopen your account. A $99 reactivation fee will apply.

 

What if I do not want to have the grace period?

If you would like to opt-out of the grace period you can contact support@earthclassmail.com after submitting your cancellation to request that. By opting out of the grace period, at the end of your current billing cycle, your account will be closed. At that point any mail existing in storage and any new mail received for the following 6 months will be securely shredded. At the end of that 6 month period any new mail received will be marked as return to sender.

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