You can ship items internationally from your user dashboard. First, select the item or items that you want to ship.
Once you make your selections, go to the top menu and select “Ship”.
A shipment option sidebar will appear where you will provide a delivery address and select shipping options.
Within the Shipment Preference select “International”. If you have shipped to this address before, it should already be listed on your account and you may select it from the menu. If this is a new destination, select “Add New Address” and create a new international address. Select if you would like to add shipping insurance and select if you would like a signature on delivery.
Click “Next” to continue.
Next, provide shipment details to avoid additional customs duties. Select from the drop-down menu the content of the shipment. Options include Documents, Merchandise, or Returned Goods. For information about which option to choose, click here. Enter the declared value of the items being shipped and the description of the items. A value is required. Please note that this must be completed accurately to avoid any additional customs duties. Click “Next”
You will see the available shipping options. Select a service and date that you want to use for the shipment. By default, we will keep the scan of your item. If you don't want us to keep the scan you may unselect that option. You may also add any special instructions for the shipment.
Click “Finish” to complete the request.
You will receive an update with the tracking number (if available) when the item has shipped.
That’s a Wrap!
How to reach us:
Customer support team via email: email@example.com.
Or call us at (210) 802-5211, between 8:00 AM - 5 PM CST.