You can easily view items that are being stored in our facilities by looking for a Paper on Hand icon. This signifies that an item is may still be within the free grace period for storage, or could be incurring fees.
You can reduce or prevent storage fees by manually requesting shipping or shredding for any documents, letters, and/or packages that you do not wish to store in our facility. You may also use our automated rules to automatically request shredding of items. Remember, a Paper on Hand or a Storage Fee icon means that your mail item is still in our facilities.
Please note that moving a piece of mail to your Archive will not shred its physical copy or permanently remove the scan from your mailbox. When a piece of mail is moved to Archive, it becomes viewable only from the Archive view. To learn more about archiving mail items, click here.