Once you’ve subscribed to an Earth Class Mail address and completed a postal consent form, you should begin redirecting mail to your new address. You may directly notify individual senders of your new address, we can help with that, or file a change of address with the post office.
Notify Senders Directly
Most people prefer to notify specific senders of their new address rather than having all mail forwarded to us. This gives you the flexibility to continue receiving personal packages directly at your home or office. Reach out to our support team to utilize our 'new address notification' services.
File a Change of Address for Forwarding All of Your Mail
If you no longer want to receive any mail or parcels from the United States Postal Service at your home or office, you should complete a Change of Address Order (USPS Form 3575, NOT 1583 which is the one we require). This form is included in the USPS Mover's Guide packet and is available at all US post offices. To ensure delivery, it is important to complete your change of address form accurately and completely.
Correctly Format Your Earth Class Mail Address
Your Earth Class Mail number should appear on the same line as the street address or PO Box, preceded by the letters PMB (with no other symbols). PMB stands for Private Mail Box, which is the US Postal Service's designation for our accounts.
For example, if you subscribe to the Portland PO Box, and your Earth Class Mail number is 12345:
PO Box 4120 PMB 12345
Portland, OR 97208-4120
If you chose an address with an existing suite number such as our address at 177 Huntington Ave Ste 1703, and your Earth Class Mail number is 12345, you would want to list the address as:
177 Huntington Ave Ste 1703 PMB 12345
Boston, Massachusetts 02115-3153
Please note in both address examples the use of "PMB" and not "ECM #", "#" or any other symbols. Do NOT list the Earth Class Mail number to the left of your PO Box or street address number, or your mail may be misdirected.
It can take the USPS up to 10 business days to process a change of address, so there will be a delay before you begin to see mail in your Earth Class Mail account. A change of address is effective for one year, so please make sure to notify senders before it expires.
While a change of address form can be used to redirect your mail to Earth Class Mail, USPS regulations prohibit using the change of address process to change away from any Commercial Mail Receiving Agency (such as Earth Class Mail).
If you're outside of the US, or otherwise unable to visit a US post office, you can use the official USPS Change of Address Order Form online.