All Earth Class Mail accounts now come with Two-Factor Authentication (2FA), which allows you to enable additional security settings to your account from anywhere, anytime, and on any device.
This article will walk you through the steps to turn on your 2FA using your mobile device. For details on using 2FA from your desktop computer, refer to this article, How to enable Two-Factor Authentication in Earth Class Mail.
What is 2FA?
The 2FA feature is an authentication method requiring an additional verification factor to confirm your user identity and grant account access. Once you take steps to enable 2FA, your account is protected even if your password becomes compromised. Anyone trying to access it will have to provide a unique one-time verification code. The verification code is only available in your designated authentication device.
How do I enable 2FA on my mobile device?
Update your mobile app to the most current version.
To activate your multi-factor authentication feature, navigate to the
Settings > Security page.
Click on Two-factor authentication.
Choose your authentication method: Text Message (SMS) or an Authenticator App. See the next steps for both options below.
Click the toggle next to Text message (SMS). Add your mobile phone number or confirm an existing one. This number will be used to receive an SMS with a security code.
A confirmation code will be sent to your mobile device as a text message. Enter the 6-digit code within ten minutes.
To use an authentication application click the toggle next to, Authenticator app. Scan the QR code with an authenticator app of your choice or to set up an authenticator app on the same mobile device you are on, click the code below to copy and paste it on your authenticator app. After successfully adding the token code to the authenticator app, click Continue.
Copy the code generated in the authenticator app into the ECM app and click Continue.
In the next step a unique backup code will be generated for you and appear on your screen. Please keep this code in a safe place. If you lose access to your verification method, you will need this code to access your account. Setting up MFA using the Text Message SMS is now complete.
Your setup is complete!
Safeguard the backup code!
Now, every time a login is attempted from an unrecognized device, access will be denied and require a password and a new one-time code either delivered to your mobile phone via SMS or generated by the authenticator application of your choice. If you are afraid of losing your phone and getting locked out of your account, we have you covered with a one-time backup code generated during the 2FA activation.
If you want the convenience of 2FA but don't want to generate a code each time you log in, click on the "Trust this device" checkbox during authentication. Your device will be added to a list of Trusted Devices and you will not be asked for security code on this device again.
You can always examine the list of Trusted Devices by going to Settings > Security > Trusted devices.
Why did we release 2FA?
The security of our customers' mail is of paramount importance at Earth Class Mail. This is yet another way we deliver on that promise, enabling each customer to add another layer of security to their accounts. We aim to provide a secure, consistent, and fully functional experience for you each time you log in.
How to reach us
Customer support team via email: email@example.com
Or call us at (210) 802-5211, Option 1, between 8:00 AM - 5 PM CST.
Customer feedback channel
🙋 Have feedback for us? Please reach out: firstname.lastname@example.org