All Earth Class Mail, a LegalZoom company accounts come with Two-factor authentication (2FA) capabilities.
What is 2FA?
The 2FA feature is an authentication method requiring an additional verification factor to confirm your user identity and grant account access. Once you take steps to enable 2FA, even if your password becomes compromised, your account is protected as the person trying to access it will have to provide a unique one-time verification code. The verification code is only available to the person in possession of your designated authentication device.
How do I enable 2FA?
We have created a step-by-step demo video to help you enable 2FA on your account.
Or if you prefer, follow along below at your own pace.
Step One:
To activate your multi-factor authentication feature, navigate to the Settings > Security tab.
Step Two:
Select the preferred authentication option, SMS codes, Authenticator app, or choose both.
Step Three
If you choose the SMS code, you will receive a one-time verification code delivered to your mobile phone device via an SMS message. First, a verifiable mobile number will be required.
Step Four:
Once your telephone is verified, you will receive a verification code on your mobile device. Enter the code in the SMS authentication box.
Step Five:
If you want to enable 2FA via an authenticator application (e.g., Google Authenticator, Microsoft Authenticator, or Authy), use the QR code on your screen.
Step Six:
Once 2FA is enabled, your backup code will automatically generate and appear on your screen. Please keep this number in a safe place. If you lose access to your verification method, you will need this code to access your account.
Your setup is complete!
Now, every time a login is attempted from an unrecognized device, access will be denied and require a password and a new one-time code either delivered to your mobile phone via SMS or generated by the authenticator application of your choice. If you are afraid of losing your phone and getting locked out of your account, we have you covered with a one-time backup code generated during the 2FA activation.
Why did we release 2FA?
The security of our customers' mail is of paramount importance at Earth Class Mail, a LegalZoom company. This is yet another way we deliver on that promise, enabling each customer to add another layer of security to their accounts. We aim to provide a secure, consistent, and fully functional experience for you each time you log in.
If you cannot access your account for any reason, reach out to our:
Customer support team
Via email: support@earthclassmail.com
Or call us at (210) 802-5211, Option 1, between 8:00 AM - 5 PM CST.
Customer feedback channel
🙋 Have feedback for us? Please reach out: customervoice@earthclassmail.com