Will my mail be delayed or will my Earth Class Mail service be interrupted as a result of COVID-19?
ECM has a sophisticated logistics network that uniquely allows us to move mail expediently from over 80 addresses around the country to our secure scanning facility near Portland, OR. This network relies on distribution/delivery partners like USPS, UPS, and FedEx. Interruptions to their service due to any variety of reasons could result in delays in the receipt of your mail and delivery of service. We do everything we can to ensure expedient handling of your mail and checks every day though, especially when there have been delivery related delays.
How will I know if my mail has been delayed as a result of COVID-19?
ECM monitors delivery activity from every address in its network. Should there be any interruptions to service, we will directly communicate to any impacted customers.
Does ECM have a business continuity plan in place?
ECM has business continuity plans in place for a variety of scenarios that may require an alternate course of operational action. These continuity plans are well documented and actionable in the case of unforeseen emergencies. If you have questions or need more information on these plans email firstname.lastname@example.org.