Check Deposit Overview

Automatic Check Detection

After you have enrolled in check deposit service, mail that you request to have content scanned is automatically detected as possibly including a check and is flagged in your inbox.

Depositing an Automatically Detected Check

To deposit a check contained in a content scan select the piece so that it is displayed in the viewing pane then select the ($) check deposit view from the control bar.

  1. Click the "Deposit Check" link in the upper left hand corner of the scanned page containing the check. If a check has not been detected within the scan, see the instructions below.

    You must click the button on the scanned page where the check is visible. If there are multiple checks you wish to deposit in one mail piece, you must click the button on each page where those checks appear.

  2. If you have multiple bank accounts available, select which account you wish to deposit the funds into from the account drop-down menu.
  3. Enter the amount of the check into the amount field and click "Submit."
  4. Deposit any other checks contained in the scanned document by following steps 1-3. You must select additional checks by clicking the "Deposit Check" button on the scanned page where that check appears.

When a Check Isn't Automatically Detected

Sometimes a check may not be automatically detected by our system and the page in the deposit view will not display the "Deposit Check" button on the page where there is a check.

  1. Click the "Click to override check detection" link in the upper left hand corner of the scanned page containing the check.

  2. If you have multiple bank accounts available, select which account you wish to deposit the funds into from the account drop-down menu.
  3. Enter the amount of the check into the amount field and click "Submit".

Viewing a Deposit Request

If a deposit was successfully transmitted to your bank, this information will be displayed in the status column of your inbox and in the check deposit view of the mail piece.

Click on the "Details" link to view the submitted amount and the account to which the deposit was transmitted.

Handling Failed Deposits

If a deposit failed to be successfully transmitted, the piece will display a warning with a message about why the deposit did not succeed.

Select the "Get details" button to view more information about the transmission failure. This piece failed because it was not a valid check and could not be deposited.

In some cases, the deposit can be attempted again. If the piece is an actual check that did not succeed because it exceeded the limits set within your account, you may attempt it again after waiting a period for your limits to reset or by requesting a temporary or permanent increase to your limits.

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