What is changing?
We’ve updated our plans and now have 5 mail plans that meet the most common needs and uses among our customers. We are discontinuing the others and migrating customers to the plan that most closely matches their usage and needs. You can see all of the new subscription plans on our Pricing Page.
Why did you select my new plan for me?
With the release of our most recent plan offerings, the plan identified on your account has been discontinued. In an effort to continue providing exceptional service at the best possible value, we have carefully reviewed your account to fit your usage needs to the most appropriate plan we currently offer.
How can I see what I’m currently paying?
To view your current bill, log into your account, then navigate to “Settings” > “Account Management” > “Billing” and select one of your statements. The monthly billing statement will itemize your subscription plan fee, followed by any other usage or add-on fees associated with the prior month’s usage period.
How can I estimate my new total bill?
The information provided in our email communication shows the difference in pricing between your current plan and your new plan. Once you’ve become familiar with the pricing on the new plan, simply calculate what you anticipate your average monthly activity to be (incoming mail, scans, shipments, etc.) and apply those figures to the new pricing.
How did you choose the plan you selected?
We based our decision on a review of your average historical usage, such as incoming mail and scans, and selected the new plan that would present the best value for your needs.
Can I switch to a different plan if I don’t think this one suits my needs or budget?
Plan changes can be requested at any time either through the “Account Management” page, or by emailing our Support team and requesting a plan change. To learn more about available plans, please visit our Pricing Page.
How do I cancel my account?
Check out our article for step-by-step instructions on how to request a cancellation of your account.